Last Updated: 15.11.2025

Thank you for shopping with Boivubon.
We want you to have a smooth and reliable shopping experience.
This Refund & Return Policy explains when and how you can return products or request a refund.

1. Eligibility for Returns

We accept returns only under the following conditions:

1.1 Wrong Product Delivered

You received a different book/product than what you ordered.

1.2 Damaged or Defective Product

If the product arrives:

• Physically damaged

• Torn, wet, or missing pages

• Misprinted or defective

1.3 Incomplete Order

If some items are missing from your order.

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Books damaged after delivery

• Books with signs of use or marking

• Digital products or e-books

• Discounted/clearance/special offer items (unless damaged on arrival)

• Personalized or pre-order items (unless wrong or damaged)

3. Return Request Timeframe

To be eligible for a return or refund:

• You must contact us within 3 days of receiving the product.

• After 3 days, we cannot guarantee return acceptance.

4. Return Process

Step 1: Contact Us

Email us at: boivubon77@gmail.com
Include:

• Order ID

• Name & phone number

• Photos/video showing the issue

• Description of the problem

Step 2: Wait for Approval

Our support team will verify the issue and approve or reject the return request.

Step 3: Return Shipping

• Customers may need to send the product back to us.

• In case of wrong or damaged products, we cover the return shipping cost.

• For other reasons, the customer may need to bear the return cost.

Step 4: Replacement or Refund

After receiving and inspecting the product:

• Replacement will be sent (based on stock availability), or

• Refund will be issued to your original payment method or mobile banking account.

5. Refund Timeline

Refunds are processed within:

• 3–7 business days after product inspection

• Additional bank or payment gateway processing time may apply

We will notify you once the refund has been issued.

6. Order Cancellation

6.1 Customer Cancellation

You may cancel your order before it is shipped.
Once shipped, cancellation is no longer possible.

6.2 Cancellation by Boivubon

We may cancel orders due to:

• Stock unavailability

• Payment issues

• Wrong pricing

• Fraudulent activity

Refunds will be processed accordingly.

7. Exchange Policy

Exchange is available only when:

• The wrong product was delivered

• The received product was damaged or defective

Exchange for change-of-mind is not allowed.

8. Packaging Requirements for Returns

To process the return smoothly, ensure:

• Product is in original condition

• All pages are intact

• Original packaging is included (if any)

Improperly returned items may be rejected.

9. Contact Information

For any return, refund, or exchange inquiries, contact us:

📧 boivubon77@gmail.com
🌐 www.boivubon.com